Webstore Delivery and Returns FAQs
How much will delivery cost?
Delivery on all orders with a total cost of over £70 (inc VAT) will be free of charge. Any orders with a total of below £70 (before delivery is added) will be subject to a delivery charge of £4.95.
When will my item be dispatched?
We endeavour that orders placed before 4pm Monday to Friday (excluding public holidays) will be sent on a next business day service for items that are in stock.
Delivery is not available on public holidays
Do I have to be there to sign for delivery?
Yes. All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly.
Do you deliver to my postcode?
Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland or the Isle of Man.
Orders and deliveries will not be possible for residents in the Channel Islands or the Isle of Wight.
Can I change my delivery address after I placed an order?
Unfortunately, we're unable to change your delivery address to a different one after an order is placed.
Where is my order? My order hasn't arrived yet
You can track the status of your order via the link within your order confirmation email. Upon dispatch DPD will also email you with details of an estimated delivery time and tracking information.
If the delivery time slot they offer is not suitable you can contact DPD via the email to arrange an alternative slot. It is not possible however to redirect to a different address.
DPD do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They will let you know if they become aware of an unexpected delivery.
The delivery has arrived damaged, what should I do?
If the package has arrived damaged you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.
An item is missing from the delivery
We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.
If you change your mind
If you're not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14 days of delivery to receive a refund.
We're happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.
Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund.
Please email email@example.com with your order reference and reason. We will issue an RMA number and confirm details of where the products should be sent.
Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund.
Please enclose the email with RMA confirmation with your product.
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by Stormfront.
Stormfront is not obliged to refund your purchase until the goods have been received into our warehouse and checked.
We will contact you upon receipt of the returned items to arrange the refund.
Your refund will be made within 14 days after the item has been received.
Our 14 day cancellation policy also applies to any additional unused services you may have ordered.
If your order includes any additional services such as delivery charges and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.
You may not return a Product and claim a refund if the Product concerned is Software which we supplied to you sealed and unused and you have broken the seal.
If Products are Faulty
As a consumer, you have legal rights in relation to products that are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email firstname.lastname@example.org straight away. We will then arrange the best way to return the product and inspect it.
If there is a problem with your product during the warranty period then please email email@example.com to tell us about the problem. We will then let you know the best course of action.