These Terms and Conditions apply to your use of the stormfront.co.uk website and every order placed with stormfront.co.uk. We're passionate about our customers and making sure that you're happy. The following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.
Our Contract with You
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, we shall only accept your offer once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you've paid to us.
We display our availability on the website and also our best estimate on when you can expect it to be dispatched. As we deliver hundreds of products each week, we rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get our availability information wrong we will endeavour to tell you as soon as we know and we will try to sort it out for you.
Where we specify dimensions on stormfront.co.uk we aim to be as accurate as possible. However, please be aware that the product dimensions do not include any protruding features such as handles on cases etc. and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look, feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
All the prices displayed include VAT at the current rate and exclude delivery unless stated specifically on the website.
From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing.
You can pay for products online using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note we do not accept payment by American Express.
When paying by debit or credit card, you must supply your card details when you place your Order. Your card will be charged when we issue your Invoice or on shipment of your Products. We will not supply the Products to you until your card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know..
We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland or the Isle of Man.
Orders and deliveries will not be possible for residents in the Channel Islands or the Isle of Wight.
Delivery will normally be made via DPD who provide a fantastic service. Once your order has been dispatched from our warehouse you will receive a email from DPD detailing estimated delivery time and tracking information.
Our Click & Collect service is also provided by DPD. Click & Collect is not home delivery and your product will be delivered to the store of your choice; this will be chosen from a list of available locations at point of order. Please bring photographic identification with you when collecting your order.
Occasionally something will happen out of our control, like floods, snow or other adverse weather conditions or things like, sporting events, which result in closed roads. We can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Please note: If you order more than one product in a single order, they may have different delivery suppliers and availability. If this is the case, you may receive your items separately at different times and on different days.
If you change your mind
If you're not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14 days of delivery to receive a refund.
We’re happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.
Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund, including your delivery charge.
Please email email@example.com with your order reference and reason. We will issue an RMA number and confirm details of where the products should be sent.
Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund.
Please enclose the email with RMA confirmation with your product.
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by Stormfront.
Stormfront is not obliged to refund your purchase until the goods have been received into our warehouse and checked.
We will contact you upon receipt of the returned items to arrange the refund.
Your refund will be made within 14 days after the item has been received.
Our 14 day cancellation policy also applies to any additional unused services you may have ordered.
If your order includes any additional services such as delivery charges and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.
You may not return a Product and claim a refund if the Product concerned is Software which we supplied to you sealed and unused and you have broken the seal.
If Products are Faulty
As a consumer, you have legal rights in relation to products that are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email firstname.lastname@example.org straight away. We will then arrange the best way to return the product and inspect it.
If there is a problem with your product during the warranty period then please email email@example.com to tell us about the problem. We will then let you know the best course of action.
Things Beyond Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
- Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Our Liability to You
As we only supply products for domestic and private use on the stormfront.co.uk online store, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.
Information About Us and How to Contact Us
Stormfront.co.uk is operated by Stormfront Retail Limited, a company registered in England and Wales. Our company registration number is 05935581 and our registered office is:
Stormfront Retail Ltd
Unit 1B The Newton Centre
Matford Business Park
Our registered VAT number is 198 946 724
If you want to check something, change something, ask a question or simply say hello then we have a team of people waiting to take your call on 0333 00 44 111.
Alternatively, you can email us on firstname.lastname@example.org or write to us at the address given above.
How We May Use Your Personal Information
We will use the personal information you provide to us to:
- Supply and deliver the products.
- Process your payment for such products.
- Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
iPad and iPhone Purchases
Mobile / wireless services for iPhone and iPad are solely provided by and are the responsibility of your selected mobile / wireless service provider. Stormfront reserves the right, in its sole discretion, to limit the order quantity and to refuse or cancel orders above the limit.
Please note that returning your iPhone or iPad (following the returns processes outline under the Cancelations or Faulty Products sections above) will not automatically cancel your mobile / wireless service agreement. Please refer to the terms and conditions of your contract with your mobile / wireless service provider.
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.