Terms & Conditions

The Small Print

Purchases, promotions and services offered by Stormfront are covered by terms and conditions. Equally we also have a policy for various other aspects of our company.

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales.

These Terms and Conditions apply to your use of the stormfront.co.uk website and every order placed with stormfront.co.uk. We're passionate about our customers and making sure that you're happy. The following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with You

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, we shall only accept your offer once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you've paid to us.

Availability

We display our availability on the website and also our best estimate on when you can expect it to be dispatched. As we deliver hundreds of products each week, we rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get our availability information wrong we will endeavour to tell you as soon as we know and we will try to sort it out for you.

Website Information

Where we specify dimensions on stormfront.co.uk we aim to be as accurate as possible. However, please be aware that the product dimensions do not include any protruding features such as handles on cases etc. and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look, feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the prices displayed include VAT at the current rate and exclude delivery unless stated specifically on the website.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing.

Payment

You can pay for products online using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note we do not accept payment by American Express.

When paying by debit or credit card, you must supply your card details when you place your Order. Your card will be charged when we issue your Invoice or on shipment of your Products. We will not supply the Products to you until your card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know..

We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Delivery

Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland or the Isle of Man.

Orders and deliveries will not be possible for residents in the Channel Islands or the Isle of Wight.

Delivery will normally be made via DPD who provide a fantastic service. Once your order has been dispatched from our warehouse you will receive a email from DPD detailing estimated delivery time and tracking information.

Our Click & Collect service is also provided by DPD. Click & Collect is not home delivery and your product will be delivered to the store of your choice; this will be chosen from a list of available locations at point of order. Please bring photographic identification with you when collecting your order.

Delivery Limitations

Occasionally something will happen out of our control, like floods, snow or other adverse weather conditions or things like, sporting events, which result in closed roads. We can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Please note: If you order more than one product in a single order, they may have different delivery suppliers and availability. If this is the case, you may receive your items separately at different times and on different days.

Cancellation

If you change your mind

If you're not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14 days of delivery to receive a refund.

We’re happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.

Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund, including your delivery charge.

Please email webstore@stormfront.co.uk with your order reference and reason. We will issue an RMA number and confirm details of where the products should be sent.

Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund.

Please enclose the email with RMA confirmation with your product.

When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by Stormfront.

Stormfront is not obliged to refund your purchase until the goods have been received into our warehouse and checked.

We will contact you upon receipt of the returned items to arrange the refund.

Your refund will be made within 14 days after the item has been received.

Our 14 day cancellation policy also applies to any additional unused services you may have ordered.

If your order includes any additional services such as delivery charges and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

You may not return a Product and claim a refund if the Product concerned is Software which we supplied to you sealed and unused and you have broken the seal.

If Products are Faulty

As a consumer, you have legal rights in relation to products that are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email webstore@stormfront.co.uk straight away. We will then arrange the best way to return the product and inspect it.

If there is a problem with your product during the warranty period then please email webstore@stormfront.co.uk to tell us about the problem. We will then let you know the best course of action.

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability to You

As we only supply products for domestic and private use on the stormfront.co.uk online store, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

Information About Us and How to Contact Us

Stormfront.co.uk is operated by Stormfront Retail Limited, a company registered in England and Wales. Our company registration number is 05935581 and our registered office is:

Stormfront Retail Ltd
Unit 1B The Newton Centre
Thorverton Road
Matford Business Park
Exeter
EX2 8GN

Our registered VAT number is 198 946 724

If you want to check something, change something, ask a question or simply say hello then we have a team of people waiting to take your call on 0333 00 44 111.

Alternatively, you can email us on webstore@stormfront.co.uk or write to us at the address given above.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

  • Supply and deliver the products.
  • Process your payment for such products.
  • Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

iPad and iPhone Purchases

Mobile / wireless services for iPhone and iPad are solely provided by and are the responsibility of your selected mobile / wireless service provider. Stormfront reserves the right, in its sole discretion, to limit the order quantity and to refuse or cancel orders above the limit.

Please note that returning your iPhone or iPad (following the returns processes outline under the Cancelations or Faulty Products sections above) will not automatically cancel your mobile / wireless service agreement. Please refer to the terms and conditions of your contract with your mobile / wireless service provider.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

Your Privacy

Protecting your privacy is very important to us. Please review our privacy policy, which explains how we treat your personal information and protect your privacy.

Email privacy policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@stormfront.co.uk for review.

Stormfront’s Use of Cookies

Stormfront’s websites and online services may use “cookies”. Cookies personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products. If you want to disable cookies in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies. On your iPad, iPhone or iPod touch, go to Settings, then Safari and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites. The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 2 — Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3 — Functionality Cookies

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

These cookies allow our websites to remember choices you make while browsing, and provide enhanced, more personal features. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts and other customisable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Stormfront websites.

Our guarantee for Mac, iPad and iPhone.

The Stormfront guarantee gives you 3 years peace of mind from the date of purchase of your Mac, iPad or iPhone. During the first year, the device is also covered by the standard Apple warranty.

What if your Mac, iPad or iPhone develops a fault?

As Stormfront is one of the UK’s largest Apple Authorised Service Providers, we are the best people to look after your device.

In the unlikely event a hardware fault occurs, please visit your nearest Stormfront store. One of the team will confirm the issue and if required, arrange for its onward transfer to our national Service Centre.

Any claims under this guarantee will need confirmation of the serial number and the original date of purchase from your receipt, so please keep it safe.

What if we cannot repair the item?

If we cannot repair the item we will replace it with an item of equivalent specification. If an item of equivalent specification is unavailable, we will work with you to seek a suitable settlement. We will always endeavour to find a resolution that you are satisfied with.

What is not included?

There are some specific exclusions from the guarantee:

  • Repair costs caused by external factors, such as computer viruses, malfunctioning software (including the operating system), theft and weather.
  • Depleted or consumed batteries.
  • Accidental / deliberate damage, for example, if the product is dropped or has liquid spilt onto it.
  • Cosmetic items, such as scratches, dents, corrosion or discolouration.
  • Any consequential loss suffered as a result of not being able to use the product, or any loss / replacement value over and above the purchase price of the original item.
  • Recovery / compensation for data loss.
  • Issues that have resulted from the failure to follow the manufacturers operating instructions.
  • Shipping or transportation costs. Please note, products must be returned to a Stormfront store. We are unable to collect or return directly to a customer’s address.
  • Devices used commercially or purchased by a business.
  • Any work carried out by a 3rd party company cannot be charged back to Stormfront. Work carried out by a non Apple Authorised Service Provider will invalidate the guarantee. All faults must be reported and returned to Stormfront directly.
  • Free telephone technical support is not included in this guarantee. If you require assistance, please visit your nearest Stormfront store. Chargeable support is available upon request.
  • After the first year, storage devices (such as hard drives or solid state drives), external power chargers, cables and Apple Watch straps are excluded from the Stormfront guarantee but may be covered by EU consumer law.

The guarantee is non-transferrable and provides services for goods bought and used in the UK only.

This guarantee does not affect your statutory rights.

Stormfront Retail Limited (“Stormfront”) provides the Personal Training services described herein to you (“you” or “member”) under the following terms and conditions (“Terms and Conditions”). When you purchase a Personal Trainer membership or receive any Personal Trainer services you are agreeing to these terms and conditions.

General

Members are limited to a single Personal Trainer membership per year. Your Personal Trainer membership expires one year from the date of activation. If Personal Trainer is purchased by a minor (under 18) or on a minor’s behalf, an adult must be present to agree to these terms and conditions. An adult must be present with a minor under the age of 14 for the duration of any Personal Trainer services. Personal Trainer services are valid only at Stormfront Retail locations. Personal Trainer members may renew their membership within 30 days of expiration. Upon activation, Personal Trainer services are not transferable to any other person or entity. Stormfront reserves the right to refuse, limit or cancel any Personal Trainer service and/or membership if a member has displayed unreasonable behaviour; is deemed to be violent, abusive or disruptive; or has otherwise breached these terms and conditions. You agree and understand it is necessary for Stormfront to collect, process and use your data in order to perform the service and support obligations under your Personal Trainer membership. Members will also receive occasional membership-related emails from Stormfront, such as notices regarding expiration of your account and changes to the Personal Trainer programme. You may also receive requests to participate in member surveys. These terms and conditions are governed by the laws of England and Wales, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the UK. You should keep copies of these terms and conditions, and any sales receipts or other materials, for your records. Stormfront reserves the rights to substitute, cancel or add to any part of the terms and conditions, or end the offer at any time.

Service Terms

Personal Trainer services are subject to availability of service staff in our Stormfront Retail locations. Stormfront reserves the right to substitute, add or cancel any of the services offered with a Personal Trainer membership.

Personal Trainer

Personal Trainer services are intended for informational purposes only. These services can be done using your own Mac, or a Mac in the Stormfront Retail location that will be provided for the session if you do not wish to use your own. Personal Trainer sessions are individual sessions between the Personal Trainer member and a Stormfront employee. Reservations for Personal Trainer are subject to availability on a first-come, first-served basis; therefore, Stormfront makes no guarantee as to the minimum number of these services you may be able to attend during the term of your membership. Members must book their reservations online using the Stormfront Personal Trainer scheduling system. Members can choose an upcoming reservation for one (1) Personal Trainer session at a time. After the completion of that session, you may schedule your next session for the following week. For the purposes of this membership, the week begins on a Monday. Personal Trainer topics are detailed on the Stormfront training website, found at http://www.stormfront.co.uk/personaltrainer, and are subject to change. Personal Trainer sessions start promptly at their scheduled time and instruction ends 50 minutes later, with a 5 minute wrap-up. Arriving late to a Personal Trainer session may result in its cancellation or rescheduling. Stormfront reserves the right to change or cancel the date or time of any Personal Trainer session at any time, including replacing staff who may be scheduled to deliver the session.

Data Protection and Authority

Stormfront is not liable for loss or corruption of any data or any of your confidential, proprietary or personal information or removable media. Before you bring in your computer for a Personal Trainer service, you should make a backup copy of your data, and make sure that any confidential information is removed or secured in an appropriate manner. If any Personal Trainer service involves accessing, using or transferring data stored on your Mac, you represent that you have the legal right to access, copy or use any such data and to permit Stormfront to do so, and authorise any such use by Stormfront. You also agree that if any Personal Trainer service involves installing software on your Mac, you have the legal right to agree to the terms of any applicable software licence and authorise Stormfront to accept such terms on your behalf in performing the services.

Limitation of Liability

Stormfront will not be liable under these terms and conditions for any loss or damage caused by Stormfront or its employees or agents in circumstances where any loss or damage is not a reasonably foreseeable result of any breach by Stormfront of these terms and conditions. Further, neither Stormfront nor its employees or agents will be liable to you for any increase in loss or damage resulting from breach by you of any of the terms and conditions. Stormfront’s liability to you under these terms and conditions shall not exceed the amount you paid for your Personal Trainer membership. Nothing in these terms and conditions will reduce your statutory rights.

Visit Personal Trainer

We hope that you're pleased with any purchase you've made or service you've received from Stormfront, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to let us know about it so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, if you're in one of our shops, do ask to speak to a manager, or call or email the shop as soon as possible.

If you're still not happy with our response, please contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

You can contact us by phone, email or post

By Telephone

Stormfront Customer Services
Tel: 0333 00 44 111 (Available Monday to Saturday - 10am to 5pm - except UK bank holidays)

By Email

customerservice@stormfront.co.uk

By Post

Customer Services Department 
Stormfront Retail Ltd
Unit 1B, The Newton Centre, Thorverton Road, Exeter. EX2 8GN

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write to

Retail Director
Stormfront Retail Ltd
Unit 1B, The Newton Centre, Thorverton Road, Exeter. EX2 8GN.

THE INFORMATION, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION ON THE WEBSITE. STORMFRONT RETAIL LTD AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE WEBSITE AT ANY TIME.

ALTHOUGH STORMFRONT RETAIL LTD WILL USE ITS REASONABLE EFFORTS TO KEEP THE WEBSITE AVAILABLE AND THE INFORMATION ON THE WEBSITE REASONABLY ACCURATE, STORMFRONT RETAIL LTD AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. STORMFRONT RETAIL LTD AND/OR ITS SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

Trade-in amount may vary depending on the condition and type of device. Online and in-store valuations may vary. The value provided by the Brightstar portal is final and cannot be modified by any member of the Stormfront Retail Ltd team.

The device must meet all of the required criteria, as outlined at https://www.stormfront.co.uk/trade-in.

Trade-in discount is limited to one device per transaction and cannot be used in conjunction with any other offer or discount. Trade-in is only available to individuals. Business or Education discount cannot be applied.

The trade-in discount must be applied to a new Apple device (Mac, iPad or iPhone (iPhone is excluded from the iPad 2 promotion)) purchased from Stormfront Retail Ltd immediately. This value must be given as instant credit and cannot be given as cash or a voucher / held on account.

Trade-in is only available in-store.

This Brightstar Renew Service is provided by Brightstar 20:20 UK Limited (company registered in England with registration number 08401611) with its registered office at Weston Road, Crewe, Cheshire CW1 6BU, England, (“Brightstar”) through Apple Premium Reseller scheme (“APR”).

Brightstar Renew Service means the reuse or recycling of the Eligible Device or its parts.

Brightstar means the party providing this Brightstar Renew Service, which is not the Apple Premium Reseller.

Customer means the person using this Brightstar Renew Service and agreeing to these terms and conditions.

Eligible Device means any device that is eligible for this Brightstar Renew Service as determined by Brightstar in its sole discretion.

APR means Retailers who participate in the Apple Premium Reseller programme. These Retailers are Independent 3rd party resellers and are not owned by Apple.

Customer understands, acknowledges and agrees the Brightstar Renew Service is provided by Brightstar and not the APR. The APR has no liability to the Customer in respect of the Brightstar Renew Service and agrees not to hold the APR responsible in respect of the Brightstar Renew Service received.

Customer represents and warrants that:
  • they are the sole owner of the Eligible Device or have been authorised by the owner of the Eligible Device and that they are able to make decisions with regards to the Eligible Device
  • there are no liens, encumbrances or security interests in or attached to the Eligible Device and that no other party has a legal interest in it;
  • any items Customer seeks to trade-in/recycle through the Brightstar Renew Service shall not infringe on any third-party intellectual property right (including copyright, trademarks, patent, trade secrets or other proprietary right);
  • they are not an Apple reseller; and
  • the Eligible Device is not counterfeit, stolen or fraudulent.
Ownership transfers to Brightstar:

Upon receipt and acceptance of the Eligible Device by the APR, title of ownership in such Eligible Device transfers to Brightstar from the Customer and Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein.

Purchase of new Eligible Device:

Customer agrees that the value received by them for their current Eligible Device in the form of a discount against purchase of new Apple equipment. There is no cash alternative.

Customer‘s responsibility for their data:

Customer agrees that they have the sole responsibility to keep a separate backup copy of any files or data before transferring ownership of the Eligible Device to Brightstar; and that Customer has taken reasonable steps to eliminate and delete files and data that are deemed personal or confidential from the Eligible Device. Data recovery is not a part of the Brightstar Renew Service and the APR and Brightstar accept no responsibility or liability for any lost files or data once the Eligible Device is in the ownership of Brightstar. Brightstar shall take reasonable actions to wipe or remove any stored data from the Eligible Device, however Brightstar accept no responsibility for failure to maintain the integrity or confidentiality of any files or data. If the Eligible Device is registered as lost or stolen, Brightstar will retain it in accordance with the Recycler Charter. The Eligible Device will NOT be returned to Customer nor will there be any discount against the new purchase of Apple equipment given to the Customer unless Customer is able to prove the legitimate ownership of the Eligible Device within 28 days. It is the responsibility of Customer to inform Brightstar that they are contesting this decision. If Customer is not able to prove the legitimate ownership of the Eligible Device, it will be treated in accordance with the Recycler Charter requirements.

General Terms and Conditions:

This Brightstar Renew Service is provided for lawful purposes only, and Customer agrees to indemnify the APR and Brightstar and any of their directors, officers, employees, affiliates, subsidiaries or agents from and against any claims brought against any of them arising from performing this Recycling Service on Customer’s behalf or for any breach of these terms and conditions by Customer. Brightstar and the APR will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from this Brightstar Renew Service. To the extent permitted by applicable law, Brightstar, the APR and their affiliates’ entire liability, if any, from any cause whatsoever with respect to this Brightstar Renew Service shall not exceed 100% of the discount provided against the purchase of new Apple equipment.

iPad 2 Trade-in promotion:

Available between 28th May 2016 and 25th June 2016 inclusive. The promotion will provide an instant credit of £80 towards the purchase of a new iPad or Mac at Stormfront Retail Ltd.

We reserve the right to change the terms and conditions under which the website is offered. In all circumstances, we will give notice (which may be immediate notice) before the changes take effect.

You understand and agree that your use of the website after the date on which the agreement has changed will be treated as acceptance of the updated agreement.