Legal

Legal

Depending on whether we provide you with products or services, Stormfront is Stormfront Retail Limited or Stormfront Technology Limited. Our terms below set out which company provides the relevant products or services to you.

The policies and terms and conditions for the purchase, support and servicing of products and other services provided by Stormfront are provided below. Our privacy policy, cookie policy, website terms of use and acceptable use policy are also provided. From time to time Stormfront may run offers, promotions or other competitions. As and when we do, the additional relevant terms provided below will apply.

Terms for the online sale of goods to consumers

  1. The purpose of these terms

    1. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
    3. If you wish to contact us, please click here.
    4. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  2. Who we are

    We are Stormfront Retail Limited a company registered in England and Wales. Our company registration number is 05935581 and our registered office is at Unit 1b Newton Centre, Thorverton Road, Matford Business Park, Exeter Devon, EX2 8GN. Our registered VAT number is GB198946724.
  3. Our contract with you

    1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we are unable to accept your order, we will inform you of this in writing, cancel your order and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Where your order contains multiple goods and one or more become unavailable for any if the above reasons, we will contact you separately by email to ask how you would like to proceed with your order.
    3. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. Our website is solely for the promotion of products within the UK (including Northern Ireland and the Isle of Man). Unfortunately, we do not accept orders from or deliver to addresses outside of this area.
  4. Our products

    1. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    2. The packaging of your product(s) may vary from that shown in images on our website.
  5. Your rights to make changes

    If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

  6. Our rights to make changes

    1. The product may change to:
      1. reflect changes in relevant laws and regulatory requirements; and
      2. implement minor technical adjustments and improvements, for example to address a security threat.
      These changes will not affect your use of the product.
  7. Providing the products

    1. The costs of delivery will be as displayed to you on our website.
    2. During the order process we will let you know when we will provide the products to you. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
    3. If our supply of the product(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you have asked to collect the products from one of our Click & Collect remises (orders delivered, at your request, to one of our selected convenient locations, for your collection) premises, you can collect them from the store of your choice upon confirmation of delivery at any time during the working hours as stated on your nearest store details page here. Please note for our Click & Collect service you will need to bring photographic identification with you when collecting your order.
    5. If no one is available at your address to take delivery, our courier will inform you of how to rearrange delivery or collect the products from a local depot.
    6. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
    7. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      1. we have refused to deliver the goods;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told us, before we accepted your order, and we agreed with you in writing, that delivery within the delivery deadline was essential.
    8. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    9. If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us, please click here.
    10. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a courier organised by you collect it from us.
    11. You own a product which is goods once we have received payment in full.
    12. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  8. Your rights to end the contract

    1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
      3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control; or,
      4. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
    3. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. Your rights under the Consumer Contracts Regulations 2013 are that you have a 14 day period to change you mind and that you must pay costs incurred in returning the goods to us. Your right to a refund terminates when your warranty activates.
    5. You do not have a right to change your mind in respect of:
      1. products sealed for health protection or hygiene purposes (e.g. earphones), once these have been unsealed after you receive them;
      2. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
      3. any products which become mixed inseparably with other items after their delivery.
    6. If you have bought goods (for example, Mac, iPhone, iPod or iPad) you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.
    7. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  9. How to end the contract with us (including if you have changed your mind)

    1. To end the contract with us, please let us know by contacting us.
    2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. If you wish to return the item by post, please email us at webstore@stormfront.co.uk with your order reference and reason for return. We will then provide you with a Return Merchandise Authorisation (RMA) number and confirm the details of where the product(s) should be sent. Please not that all returns must be sent via a tracked delivery service, with the RMA reference. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    3. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or,
      2. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    5. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (e.g. including but not limited to, the device having been switched on and registered). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
    7. Please note that if product you are returning was purchased with a mobile/wireless service, this service is the responsibility of your service provider and will not be automatically cancelled when the product is returned to us.
  10. Our rights to end the contract

    1. We may end the contract for a product at any time by writing to you if:
      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
      2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or,
      3. the product is no longer available.
    2. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    3. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product.
  11. If there is a problem with the product

    1. If you have any questions or complaints about the product, please contact us, our details can be found at the following link.
    2. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      If your product is goods, for example a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      up to 30 days: if your goods are faulty, then you can get an immediate refund.

      up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

      up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

      See also clause 8.3.

      See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

    3. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Any cost incurred for the return of the goods will be at your own expense. If you wish to arrange for the product to be returned please contact us, our details can be found at the following link
  12. Price and payment

    1. The price of the product (which includes VAT and/or IPT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
    2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. We accept payment with:
      1. Visa, MasterCard and debit cards (we do not accept American Express).
      2. In certain circumstances, third party payment gateways such as PayPal, ApplePay, V12 Retail Finance.
      You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you.
    5. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  13. Our responsibility for loss or damage suffered by you

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2 and for defective products under the Consumer Protection Act 1987.
    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. How we may use your personal information

    1. We will use your personal information in accordance with our privacy policy.
    2. In addition to our Privacy Policy, we will also use the personal information you provide to us:
      1. to supply the products to you;
      2. to process your payment for the products; and
      3. if you agreed to this during the order process, to give you information about similar products that we provide, (and you may stop receiving this at any time by contacting us).
    3. We will only give your personal information to third parties where the law either requires or allows us to do so.
  15. Other important terms

    1. We may transfer our rights and obligations under these terms to another organisation.
    2. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    6. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group Limited via their website at www.adrgroup.co.uk. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Terms and conditions for inspection, diagnosis and repair

  1. These terms

    1. What these terms cover.These are the terms and conditions on which we supply repair services to you.
    2. Why you should read them.These terms tell you who we are, how we will provide services to you, how the contract may change or come to an end, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us.
  2. Information about us and how to contact us

    1. Who we are. We are Stormfront Technology Limited, a private limited company registered in England under company number 04120775. Our registered office address is Unit 1b Newton Centre, Thorverton Road, Matford Business Park, Exeter Devon, EX2 8GN. Our VAT number is GB198946724.
    2. How to contact us. You can phone, e-mail or write to us. Full details can be found here.
    3. How we may contact you. If we have to contact you we will do so by telephone, SMS or by writing to you at the email address you provided to us when you submitted your device for repair.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes email and SMS.
  3. Our services

    Our "services" are divided into three parts:
    1. Inspection. This will usually take place at the retail store where you submit your device, with you present, and involves identifying what, if any fault(s) are found with your device. At this stage we will record what faults are found or reported by you, as well as the cosmetic condition of your device.
    2. Diagnosis. This stage of the process involves dispatching your device to our repair centre for reported or identified fault(s) to be diagnosed so that we can identify if it can be repaired.
    3. Repair. There are three possible options for your device to be repaired:
      1. UnderWarrantyIf your device is covered by a warranty and can be repaired we will conduct the repair and return the device to the store where you submitted your device for inspection.
      2. If your device cannot be repaired but is covered by warranty, we will contact you to inform you and arrange a replacement device.
      3. Outside of WarrantyIf your device can be repaired and is not covered by a warranty, we will write to you to let you know the cost of the parts and our labour fee for repairing your device.
    4. If, in our opinion, your device cannot be repaired and is not covered by a warranty then we will contact you to let you know and arrange for the return of your device. Our decision as to whether your device is repairable is final and non-negotiable./li>
  4. Repair warranty

    1. If your device is covered by the manufacturer’s warranty. If your device is repaired or replaced and is covered by a warranty (in accordance with clause 3.3.1 or clause 3.3.2) then your replaced or repaired device will be covered for the remainder of your original warranty period or 90 days, whichever is longer.
    2. If your device is repaired out of warranty. If your device is repaired outside of warranty then any replacement parts used in the repair will come with a 90 day warranty. However, we do not warrant that a repair we conduct will address an identified fault.
  5. Return of your device

    1. If you do not collect your device from us. If you do not collect your device from us within six weeks of us sending you notice that it can be collected, we reserve the right to delete any and all data on your device and destroy or recycle your device and you hereby warrant that you are the legal and beneficial owner of your device and indemnify us against any claim that may arise from the destruction or resale of your device.
    2. If you decide not to proceed with a repair. If your device is out of warranty and you either do not instruct us to conduct necessary repairs or fail to provide instructions within two weeks from the date on which we provide a quote for repair then (unless we agree otherwise) we will assume you do not wish to proceed with the repair and return your device to the retail store at which it was deposited. We will contact you to let you know when your device is ready to collect, and clause 5.1 will apply.
    3. If your device contains third party parts. We will test your device to identify whether it has been repaired, altered or modified by a third party (or contains third party parts as a result of a repair outside of warranty). We are not responsible for any damage caused to your device as a result of these tests if any third party part, repair, alteration or modification is identified.
    4. Devices returned in a different condition. During diagnosis your device may be dismantled. If parts are damaged, broken or irreplaceable then your device will not be returned in a complete state or in the same or better condition than when it is submitted to us.
  6. Our contract with you

    1. How we will accept your request. Our acceptance of your request for a repair will take place when we tell you that we are able to provide you with the services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.
    2. If we cannot accept your request. If we are unable to accept your request for a repair for any reason, we will inform you of this and will not charge you for the repair services.
    3. Your reference number. We will assign a reference number to your request and tell you what it is when we accept your request for a repair. It will help us if you can tell us the reference number whenever you contact us about your repair request.
    4. We only provide our services within the UK (excluding Northern Ireland). Our website is solely for the promotion of our services in mainland United Kingdom of Great Britain, Wales and Scotland. That means we do not accept repair requests from, or deliver services to, addresses outside these countries.
  7. Our responsibility for loss or damage suffered by you

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (including data loss, see clause 7.3.2 below). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
    3. We are not liable for:
      1. Business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
      2. Data loss. This includes data stored on or accessed via your device. It is your responsibility to ensure that, prior to inspection, your device has been backed up. We are not responsible and cannot be held liable for any data loss which may occur as a result of the services.
  8. Changes to the service

    1. If you wish to make a change to the services. Please contact us if you would like to make a change to the services. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    2. We may change the services. Changes we make are at our discretion, but will usually be to:
      1. reflect changes in relevant laws and regulatory requirements; or
      2. implement minor technical adjustments and improvements, for example to address a security threat.
      If a change will affect your use of the services we will let you know.
  9. Providing the services

    1. When we will provide the services. We will supply the services to you from the date set out in the repair request until we have completed the services. The estimated completion date for the services is as told to you during the repair request process or we end the contract by written notice to you as described in clause 11.
    2. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    3. What will happen if you do not provide required information to us. As we informed you in the description of the services, we will need certain information from you so that we can provide the services to you, for example, your contact details, information about your device (e.g. when and from where it was purchased, technical information or other details which we may request from you at either inspection or diagnosis). If you do not (within a reasonable time of us asking for it) provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    4. We will suspend the services if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment when we remind you that payment is due, we will suspend supply of the service and clause 5.2 will apply.
  10. Your rights to end the contract

    1. You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
    2. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at 10.2.1 to 10.2.4 below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:
      1. we have told you about an upcoming change to the services or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the services you have requested and you do not wish to proceed;
      3. there is a risk the services may be significantly delayed because of events outside our control; or
      4. you have a legal right to end the contract because of something we have done wrong.
    3. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 10.2, the contract will end immediately and we will not refund you any of the fees already paid to us in relation to the service unless we have not yet commenced providing the service to you.
  11. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, or if you do not wish to incur additional costs in respect of the services as they are notified to you.
    2. We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 5 days in advance of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.
  12. If there is a problem with the services

    1. How to tell us about a problem. If you have any questions or complaints about the services, please contact us or speak to one of our staff in-store.
    2. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
    Summary of your key legal rights

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

    The Consumer Rights Act 2015 says:

    • if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
    • if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
  13. Price and payment

    1. Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your repair request unless we have agreed another price in writing. Please note that the price of the services as advertised does not include the cost of parts or additional items, the cost of which will be notified to you when we know what parts or additional items are required.
    2. When you must pay and how you must pay. You must make an advance payment before we start providing the services. We will let you know what costs will be incurred for each stage of the services. Work for each stage will not commence until we have received payment of any outstanding invoices that relate to the services.
    3. How to pay.We accept payment with Visa, Maestro and Mastercard
  14. How we may use your personal information

    1. How we will use your personal information. We will use the personal information you provide to us to:
      1. provide the services;
      2. process your payment for such services; and
      3. to inform you about products and services that we provide which we think are of interest to you, but you may stop receiving these communications at any time by unsubscribing from them.
    2. We pass your personal information on to the manufacturer of your device. Information you provide to us when requesting a repair will be shared with the device manufacturer. They may contact you to ask for feedback on the service you have received. Information provided to the device manufacturer will be handled in accordance with their privacy policy.
    3. We will only give your personal information to other third parties where the law either requires or allows us to do so.
  15. Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
    2. You may not be able to transfer this agreement to someone else. You may only transfer your rights or your obligations under these terms to another person with our written consent.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If a court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts.
    6. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may access the EU Online Dispute Resolution platform.

Privacy policy

The purpose of the Policy

This privacy policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws "Data Protection Laws".

Who we are

"We" or "us" means Stormfront Retail Limited (registered company number 05935581) and/or Stormfront Technology Limited (registered company number 04120775).

Stormfront Retail Limited is registered with the Information Commissioner's Office as a data controller under number Z3017962.
Our registered address is Unit 1b Newton Centre, Thorverton Road, Matford Business Park, Exeter, Devon, EX2 8GN.
If you wish to contact us, please click here.

By contacting us, using our services, or visiting our website (our “site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise and we agree in writing to a variation of the Policy.

Who this policy applies to

This policy applies to both Service Users and Web Visitors except as otherwise stated for interpretation, the following words have the following meanings:

"Web Visitors"
anyone visiting our site.
"Service Users"
any recipient of our services, whether it be directly provided by us or indirectly through a third party associate, such as users of our personal training services, users of our repair and replacement service (under and inside of warranty), users who purchase goods and services from us, individuals who access our services or purchase our products via a third party site and anyone who submits a job application via our site.
"Services"
any assistance we provide to you, including but not limited to; technical support; management; advice, etc.

Information we collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you contact us. The information you give us may include your name, address, e-mail address and phone number, employer, financial information and personal description information about your device(s) and send numbers.

Information we collect about you.

We collect the following information for Web Visitors and Service Users:

  • technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

For Service Users only, we may also collect:

  • name, salutation, gender, age;
  • job title, role, residential or office address;
  • employer, employment status;
  • Contact details (including, but not limited to, telephone number; email address; social media handle; etc.)
Information we receive from other sources.

For Web Visitors and Service Users - We also work with third parties (including, for example, business partners, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them. The information we receive from these third parties will be information that they have collected from you.

For Service Users only - We may receive information about you from third parties such as your employer. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources. We may receive financial and personal information from third party payment service providers such as PayPal, ApplePay, V12 Retail Finance etc.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information to:

  • provide you with the service you have requested;
  • notify you about changes to our service;
  • ensure that content from our site is presented in the most effective manner for you and for your device.

For Service Users, we may also use this information:

  • provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us;
  • request feedback of the service you have received;
  • provide you with information about goods or services we believe may be of interest to you.
Information we collect about you.

Examples of how we will use this information include (but are not limited to);

  • to administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your device;
  • to allow you to participate in interactive features of our services, when you choose to do so;
  • as part of our efforts to keep our services, site and premises safe and secure;
  • to measure or understand the effectiveness of our service.
Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we can share your personal information with:

  • For Service Users only - our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the Data Protection Laws. This includes, but is not limited, to our sharing your personal information with Apple Inc. for the repair service of products under warranty; and,
  • For Web Visitors only - analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of Stormfront Retail Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • For Service Users only - to provide our Services.
Anonymous disclosure of information

For Service Users we may share information in fully anonymised form with the following:

  • Apple Inc and payment gateway services.

Please rest assured this type of sharing of data will only be in anonymised format and you will not be identifiable from the collated data we disclose.

Where we store your personal data

The data that we collect from you will be stored in the EEA. By providing us with your personal data, you agree to this storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If it is necessary to transfer your data outside if the EEA we will ask that your data is treated in accordance with the Data Protection Laws.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the Data Protection Laws your rights are:
To be informed - We must make available this privacy notice with the emphasis on transparency over how we process your data.
Access - You are entitled to find out what details we may hold about you and why.
Rectification - We are obliged to correct or update your details.
Erasure - This is also known as the request to be forgotten.
Restrict processing - You have the right to 'block' or suppress the processing by us of your personal data.
Data portability - You have the right to obtain and reuse your personal data that you have provided to us.
Object - You have the right to object to us processing your data in relation to direct marketing and or profiling.
Rights in relation to automated decision making and profiling - We do not use automatic decision making or processing.

Legitimate interest & marketing

Where we use Legitimate Interests we will record our decision and our method on making this decision.
If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.

Applications to work for us

If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.

Data retention

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

Data deletion

Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.

Data correction

We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

Data inspection

We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).

The information we supply will:

  • confirm that your data is being processed;
  • verify the lawfulness and the purpose of the processing;
  • confirm the categories of personal data being processed;
  • confirm the type of recipient to whom the personal data have been or will be disclosed; and
  • let you have a copy of the data in an intelligible form.

Please note that you may need to provide identification in order to prove who you are to access your data.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.

Changes

We keep our privacy policy under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

Complaints

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.

Trade-in

Trade-in amount may vary depending on the condition and type of device. Online and in-store valuations may vary. The value provided by the Brightstar portal is final and cannot be modified by any member of the Stormfront Retail Ltd team.

The device must meet all of the required criteria, as outlined at https://www.stormfront.co.uk/trade-in.

Trade-in discount is limited to one device per transaction and cannot be used in conjunction with any other offer or discount. Trade-in is only available to individuals. Business or Education discount cannot be applied.

The trade-in discount must be applied to a new Apple device (Mac, iPad or iPhone (iPhone is excluded from the iPad 2 promotion)) purchased from Stormfront Retail Ltd immediately. This value must be given as instant credit and cannot be given as cash or a voucher / held on account.

Trade-in is only available in-store.

This Brightstar Renew Service is provided by Brightstar 20:20 UK Limited (company registered in England with registration number 08401611) with its registered office at Weston Road, Crewe, Cheshire CW1 6BU, England, (“Brightstar”) through Apple Premium Reseller scheme (“APR”).

Brightstar Renew Service means the reuse or recycling of the Eligible Device or its parts.

Brightstar means the party providing this Brightstar Renew Service, which is not the Apple Premium Reseller.

Customer means the person using this Brightstar Renew Service and agreeing to these terms and conditions.

Eligible Device means any device that is eligible for this Brightstar Renew Service as determined by Brightstar in its sole discretion.

APR means Retailers who participate in the Apple Premium Reseller programme. These Retailers are Independent 3rd party resellers and are not owned by Apple.

Customer understands, acknowledges and agrees the Brightstar Renew Service is provided by Brightstar and not the APR. The APR has no liability to the Customer in respect of the Brightstar Renew Service and agrees not to hold the APR responsible in respect of the Brightstar Renew Service received.

Customer represents and warrants that:
  • they are the sole owner of the Eligible Device or have been authorised by the owner of the Eligible Device and that they are able to make decisions with regards to the Eligible Device
  • there are no liens, encumbrances or security interests in or attached to the Eligible Device and that no other party has a legal interest in it;
  • any items Customer seeks to trade-in/recycle through the Brightstar Renew Service shall not infringe on any third-party intellectual property right (including copyright, trademarks, patent, trade secrets or other proprietary right);
  • they are not an Apple reseller; and
  • the Eligible Device is not counterfeit, stolen or fraudulent.
Ownership transfers to Brightstar:

Upon receipt and acceptance of the Eligible Device by the APR, title of ownership in such Eligible Device transfers to Brightstar from the Customer and Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein.

Purchase of new Eligible Device:

Customer agrees that the value received by them for their current Eligible Device in the form of a discount against purchase of new Apple equipment. There is no cash alternative.

Customer‘s responsibility for their data:

Customer agrees that they have the sole responsibility to keep a separate backup copy of any files or data before transferring ownership of the Eligible Device to Brightstar; and that Customer has taken reasonable steps to eliminate and delete files and data that are deemed personal or confidential from the Eligible Device. Data recovery is not a part of the Brightstar Renew Service and the APR and Brightstar accept no responsibility or liability for any lost files or data once the Eligible Device is in the ownership of Brightstar. Brightstar shall take reasonable actions to wipe or remove any stored data from the Eligible Device, however Brightstar accept no responsibility for failure to maintain the integrity or confidentiality of any files or data. If the Eligible Device is registered as lost or stolen, Brightstar will retain it in accordance with the Recycler Charter. The Eligible Device will NOT be returned to Customer nor will there be any discount against the new purchase of Apple equipment given to the Customer unless Customer is able to prove the legitimate ownership of the Eligible Device within 28 days. It is the responsibility of Customer to inform Brightstar that they are contesting this decision. If Customer is not able to prove the legitimate ownership of the Eligible Device, it will be treated in accordance with the Recycler Charter requirements.

General Terms and Conditions:

This Brightstar Renew Service is provided for lawful purposes only, and Customer agrees to indemnify the APR and Brightstar and any of their directors, officers, employees, affiliates, subsidiaries or agents from and against any claims brought against any of them arising from performing this Recycling Service on Customer’s behalf or for any breach of these terms and conditions by Customer. Brightstar and the APR will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from this Brightstar Renew Service. To the extent permitted by applicable law, Brightstar, the APR and their affiliates’ entire liability, if any, from any cause whatsoever with respect to this Brightstar Renew Service shall not exceed 100% of the discount provided against the purchase of new Apple equipment.

iPad Promotion 2nd June to 1st July 2017:

Trade-in promotion runs between 2nd June 2017 and 1st July 2017 inclusive. An additional £30, on top of the usual trade-in value given by Brightstar, will be added to the instant in-store credit given towards the purchase of a new iPad or iPad mini 4 when trading-in an old iPad. Representative example: A customer is looking to buy an iPad and trade-in an iPad Air 2 128GB Cellular model. The trade-in value of this model is £150. The customer is also entitled to an additional £30 towards the purchase of their new iPad, giving a total of £180 off the purchase of their new iPad. Trade-in value is subject to the device passing all Brightstar inspection criteria. Trade-in value may vary. iPad Pro purchases are excluded from this promotion. Customers are limited to one trade-in per iPad purchased. New device must be purchased at time of trade-in. Available in-store only. This offer is not available in conjunction with any other offer or discount. Not available to business or education customers.

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By browsing or using the services we provide on the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Terms of website use

The purpose of these terms

These terms of use (together with the documents referred to in it) tell you (whether as a guest or a registered user) the terms of use on which you may make use of this website, which is owned and controlled by Stormfront Retail Limited (“our site”). Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

Some of the sections in these terms apply solely to consumers or businesses, these sections are marked as such, otherwise all terms apply to everyone who visits our site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site

If you wish to contact us, please click here

Who we are

We are Stormfront Retail Limited ("We", “Our” or “Us”). We are registered in England and Wales with company number 05935581. Our registered office is at Unit 1b Newton Centre, Thorverton Road, Matford Business Park, Exeter, Devon, EX2 8GN.

Applicable law

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site include:

  • Our Privacy Policy, here, which sets out the terms on which we process any personal data we collect from you or that you provide to us. It also provides information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy & Content Standards, here, which sets out how you can and cannot use our site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
  • Any other agreements you enter into with us.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Our contact details can be found at the following link.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

We allow links to our site to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.

Other than for social media use you must not:

  • establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • establish a link to our site in any website that is not owned by you.
  • frame our site on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards.

If you wish to make any use of content on our site other than that set out above, please contact us. Our contact details can be found at the following link.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources and do not guarantee that those sites will adhere to our Acceptable Use Policy or Content Standards.

Changes to these terms

We may revise these terms of use or any policy referred to in them at any time by amending this page or that policy.

Please check this page and our policies from time to time to take notice of any changes we made, as they are binding on you.

Acceptable use policy

You may use our site only for lawful purposes. You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation.
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • for the purpose of harming or attempting to harm minors in any way.
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to:

  • reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • access without authority, interfere with, damage or disrupt any:
    • part of our site;
    • equipment or network on which our site is stored;
    • software used in the provision of our site; or
    • equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our site and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you; and
  • Disclosure of such information to law enforcement authorities as we feel necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

3 year guarantee

Our guarantee for Mac, iPad and iPhone.

The Stormfront guarantee gives you 3 years peace of mind from the date of purchase of your Mac, iPad or iPhone. During the first year, the device is also covered by the standard Apple warranty.

What if your Mac, iPad or iPhone develops a fault?

As Stormfront is one of the UK’s largest Apple Authorised Service Providers, we are the best people to look after your device.

In the unlikely event a hardware fault occurs, please visit your nearest Stormfront store. One of the team will confirm the issue and if required, arrange for its onward transfer to our national Service Centre.

Any claims under this guarantee will need confirmation of the serial number and the original date of purchase from your receipt, so please keep it safe.

What if we cannot repair the item?

If we cannot repair the item we will replace it with an item of equivalent specification. If an item of equivalent specification is unavailable, we will work with you to seek a suitable settlement. We will always endeavour to find a resolution that you are satisfied with.

What is not included?

There are some specific exclusions from the guarantee:

  • Repair costs caused by external factors, such as computer viruses, malfunctioning software (including the operating system), theft and weather.
  • Depleted or consumed batteries.
  • Accidental / deliberate damage, for example, if the product is dropped or has liquid spilt onto it.
  • Cosmetic items, such as scratches, dents, corrosion or discolouration.
  • Any consequential loss suffered as a result of not being able to use the product, or any loss / replacement value over and above the purchase price of the original item.
  • Recovery / compensation for data loss.
  • Issues that have resulted from the failure to follow the manufacturers operating instructions.
  • Shipping or transportation costs. Please note, products must be returned to a Stormfront store. We are unable to collect or return directly to a customer’s address.
  • Devices used commercially or purchased by a business.
  • Any work carried out by a 3rd party company cannot be charged back to Stormfront. Work carried out by a non Apple Authorised Service Provider will invalidate the guarantee. All faults must be reported and returned to Stormfront directly.
  • Free telephone technical support is not included in this guarantee. If you require assistance, please visit your nearest Stormfront store. Chargeable support is available upon request.
  • After the first year, storage devices (such as hard drives or solid state drives), external power chargers, cables and Apple Watch straps are excluded from the Stormfront guarantee but may be covered by EU consumer law.

The guarantee is non-transferrable and provides services for goods bought and used in the UK only.

This guarantee does not affect your statutory rights.

Personal trainer

Stormfront Retail Limited (“Stormfront”) provides the Personal Training services described herein to you (“you” or “member”) under the following terms and conditions (“Terms and Conditions”). When you purchase a Personal Trainer membership or receive any Personal Trainer services you are agreeing to these terms and conditions.

General

Members are limited to a single Personal Trainer membership per year. Your Personal Trainer membership expires one year from the date of activation. If Personal Trainer is purchased by a minor (under 18) or on a minor’s behalf, an adult must be present to agree to these terms and conditions. An adult must be present with a minor under the age of 14 for the duration of any Personal Trainer services. Personal Trainer services are valid only at Stormfront Retail locations. Personal Trainer members may renew their membership within 30 days of expiration. Upon activation, Personal Trainer services are not transferable to any other person or entity. Stormfront reserves the right to refuse, limit or cancel any Personal Trainer service and/or membership if a member has displayed unreasonable behaviour; is deemed to be violent, abusive or disruptive; or has otherwise breached these terms and conditions. You agree and understand it is necessary for Stormfront to collect, process and use your data in order to perform the service and support obligations under your Personal Trainer membership. Members will also receive occasional membership-related emails from Stormfront, such as notices regarding expiration of your account and changes to the Personal Trainer programme. You may also receive requests to participate in member surveys. These terms and conditions are governed by the laws of England and Wales, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the UK. You should keep copies of these terms and conditions, and any sales receipts or other materials, for your records. Stormfront reserves the rights to substitute, cancel or add to any part of the terms and conditions, or end the offer at any time.

Service terms

Personal Trainer services are subject to availability of service staff in our Stormfront Retail locations. Stormfront reserves the right to substitute, add or cancel any of the services offered with a Personal Trainer membership.

Personal trainer

Personal Trainer services are intended for informational purposes only. These services can be done using your own Mac, or a Mac in the Stormfront Retail location that will be provided for the session if you do not wish to use your own. Personal Trainer sessions are individual sessions between the Personal Trainer member and a Stormfront employee. Reservations for Personal Trainer are subject to availability on a first-come, first-served basis; therefore, Stormfront makes no guarantee as to the minimum number of these services you may be able to attend during the term of your membership. Members must book their reservations online using the Stormfront Personal Trainer scheduling system. Members can choose an upcoming reservation for one (1) Personal Trainer session at a time. After the completion of that session, you may schedule your next session for the following week. For the purposes of this membership, the week begins on a Monday. Personal Trainer topics are detailed on the Stormfront training website, found at http://www.stormfront.co.uk/personaltrainer, and are subject to change. Personal Trainer sessions start promptly at their scheduled time and instruction ends 50 minutes later, with a 5 minute wrap-up. Arriving late to a Personal Trainer session may result in its cancellation or rescheduling. Stormfront reserves the right to change or cancel the date or time of any Personal Trainer session at any time, including replacing staff who may be scheduled to deliver the session.

Data protection and authority

Stormfront is not liable for loss or corruption of any data or any of your confidential, proprietary or personal information or removable media. Before you bring in your computer for a Personal Trainer service, you should make a backup copy of your data, and make sure that any confidential information is removed or secured in an appropriate manner. If any Personal Trainer service involves accessing, using or transferring data stored on your Mac, you represent that you have the legal right to access, copy or use any such data and to permit Stormfront to do so, and authorise any such use by Stormfront. You also agree that if any Personal Trainer service involves installing software on your Mac, you have the legal right to agree to the terms of any applicable software licence and authorise Stormfront to accept such terms on your behalf in performing the services.

Limitation of liability

Stormfront will not be liable under these terms and conditions for any loss or damage caused by Stormfront or its employees or agents in circumstances where any loss or damage is not a reasonably foreseeable result of any breach by Stormfront of these terms and conditions. Further, neither Stormfront nor its employees or agents will be liable to you for any increase in loss or damage resulting from breach by you of any of the terms and conditions. Stormfront’s liability to you under these terms and conditions shall not exceed the amount you paid for your Personal Trainer membership. Nothing in these terms and conditions will reduce your statutory rights.

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